Elevate your career at Geek+, a pioneer in robotic logistics solutions, as a Customer Interaction Engineer. In this role, utilize your expertise to deliver outstanding service and resolve technical issues. Working from the Atlanta headquarters, you'll be the key liaison for customer inquiries and escalations in the AMR domain. Collaboration with sales and tech teams ensures cohesive support while managing financial aspects of projects drives enhanced profitability. Key Responsibilities:

- Handle customer inquiries via various communication channels
- Monitor and resolve project-related issues effectively
- Maintain records of service tickets for effective tracking
- Collect feedback to enhance customer experience
- Explore new service product opportunities with HQ teams

Requirements:

- At least 2 years of customer service experience
- Excellent communication and interpersonal skills
- Ability to troubleshoot basic technical problems
- Experience with ticketing systems
- Bilingual in Chinese and English

Be part of the innovation driving Geek+ to the forefront of AMR solutions through superior customer interaction and service management.

📌 Customer Interaction Engineer at Geek+ (Markham)
🏢 Geekplus America
📍 Markham