Join Prometric as a Customer Service Agent to support test takers and clients. Engage with diverse stakeholders to promote effective testing and instructional materials across different platforms. In this full time role with Paragon Testing Enterprises, you will assist prospective test takers and end-user clients through email, phone, and chat.

Your responsibilities include processing requests like registrations and cancellations while ensuring clarity and efficiency. You will contribute to refining service procedures to enhance customer satisfaction. Key Responsibilities:

- Deliver comprehensive support via multiple communication channels
- Process registrations, transfers, and cancellations promptly
- Advocate for Paragon's testing and educational materials
- Streamline procedures for effective implementation
- Track requests to improve customer service efficiency

Requirements:

- At least one year of relevant customer service experience
- Familiarity with office procedures and applications
- Must be eligible to work in Canada
- Effective communication and interpersonal skills
- Willingness to work rotating weekend shifts

Contribute to superior customer service as part of the Paragon Testing Enterprises team at Prometric.

📌 Customer Service Agent with Prometric (Vancouver)
🏢 Prometric
📍 Vancouver