Support pets and owners as a Customer Experience Specialist at VEG. Focus on empathetic communication and client satisfaction in a busy veterinary emergency setting.
As a Customer Experience Coordinator, you will play a crucial role in shaping the customer journey within the VEG environment. With a strong emphasis on service and empathy, you will ensure clients feel valued and supported. This role requires effective communication skills and the ability to handle a variety of customer concerns and actions.
Key Responsibilities:
• Warmly greet each customer upon arrival and communication
• Oversee detailed customer interactions via all channels
• Provide exceptional personalized experiences with innovative solutions




• Listen empathetically and resolve client concerns quickly
• Relay customer needs to the medical team for effective care
Requirements:
• At least 2 years of customer service experience
• Advanced capabilities in relevant software programs
• High attention to detail with organizational skills
• Strong verbal and interpersonal communication skills
• Comfortable in rapid-paced, high-stress environments
Contribute your passion for exceptional service and care to the VEG team, ensuring unforgettable experiences for clients and their pets.
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📌 VEG Customer Experience Specialist (Toronto)
🏢 Veterinary Emergency Group (VEG)
📍 Toronto