Shape employee experiences as a Senior Service Designer with Intact in a hybrid role. Focus on journey design and workflow improvements across IT Services Portfolio and transformation initiatives. Intact is seeking a Senior Service Designer to enhance user experiences and drive impactful service design.

You will lead experience strategies and incorporate feedback through user research. The position focuses on creating streamlined services across enterprise platforms, aligning portfolios with measurable outcomes to improve employee satisfaction. Key Responsibilities:
Define experience and enablement strategies for IT services
Translate operating model objectives into service blueprints
Engineer simplified workflows that enhance user experiences




Conduct user research to identify needs and improve designs
Collaborate with cross-functional teams for aligned delivery Requirements:
7+ years in service design or digital transformation
Robust portfolio showcasing measurable impact
Knowledge of enterprise platforms and automation
Proficiency with AI-enabled service design tools
Bilingual in Quebec for team collaboration Leverage your expertise in service design and user experience to elevate Intact's employee engagement.

📌 Senior Service Designer At Intact Montreal
🏢 Intact Financial
📍 Montreal