Elevate customer journey and operations as Senior Manager at Samsung Electronics Canada. Lead digital product enhancements to optimize the purchase experience across omnichannel platforms.

In this pivotal role, you will define and manage the product roadmap while overseeing initiatives that streamline operations and improve customer satisfaction. With a focus on automating processes and reducing system issues, you'll work closely with a team of Hybris specialists. This position demands strategic thinking, exceptional communication, and people management skills, making operational excellence in digital products your priority.

Key Responsibilities:



• Create and manage Cx & Operations product roadmap • Oversee performance and identify improvement prospects • Build cross-functional relationships to ensure objectives are met • Define KPIs and monitor implemented features • Ensure thorough documentation of user stories and processes

Requirements: • Bachelor’s degree in Business or related field • 5+ years of digital product management experience • Extensive experience with SAP Hybris • Robust analytical and multitasking skills • Proven people management experience

Lead operations and customer experience transformation at Samsung by driving digital initiatives and enhancing product management.

📌 Senior Manager, Customer Experience At Samsung Winnipeg
🏢 Samsung Electronics Perú
📍 Winnipeg