Elevate your career with Hitachi Rail as a Service Delivery Analyst, collaborating to ensure exceptional engineering service delivery. Focus on reliability, efficiency, and customer satisfaction in this critical role. As a part of the CBTCS E2 Services team, you'll oversee the performance of service against SLAs, coordinate incident and change communications, and manage ticket resolution governance.

This position demands 3 to 5 years of relevant experience, along with robust problem-solving and communication skills. Engage with engineering teams while driving continuous improvement and service quality across operations. Key Responsibilities:
Manage delivery of CBTCS E2 services meeting business SLAs
Coordinate operational support for engineering service adoption




Govern incident and request management processes effectively
Lead communication for incidents and planned service changes
Support CI/CD-related operational delivery and service improvements Requirements:
3 to 5 years of service delivery experience in engineering
Bachelor’s degree in engineering or Computer Science
Relevant ITIL or PMP certifications preferred
Proficiency in incident management tools like ServiceNow
Robust ability to handle multiple priorities effectively Enhance service delivery and communications while supporting engineering excellence at Hitachi Rail.

📌 Service Delivery Analyst At Hitachi Rail Toronto
🏢 Hitachi Rail
📍 Toronto