MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and Spanish.

If you’re fluent in both languages and enjoy helping people, we want to hear from you! Handle inbound and outbound calls in English and Spanish. Translate and communicate clearly across both languages.

Assist customers with billing, account updates, and general inquiries. Maintain accurate and detailed records of customer interactions. Follow company policies and procedures for customer interactions.

Meet daily and monthly performance goals. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older. High school diploma or GED required.

Bilingual fluency in English and Spanish is mandatory. Ability to work flexible shifts, including weekends and holidays. Prior experience in a bilingual customer service role is preferred. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Paid Time Off: Earn PTO and paid holidays to take the time you need.

Health Benefits: Full‑time employees are eligible for supplemental health coverage through Blue Cross.

Life Insurance: Access life insurance options to safeguard your loved ones.

Paid Training: Casual Dress Code: Be comfortable while you work. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. This job operates in a qualified office environment.

While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.



The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

The policy regarding requests for reasonable accommodation applies to all aspects of employment. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. You will be evaluated in part based upon your performance of the tasks listed in this . This is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. #

📌 Customer Service Call Taker (Halifax Regional Municipality)
🏢 MCI Careers
📍 Halifax Regional Municipality