Drive success as a Customer Service Manager with Newrest, focusing on commercial strategy and exceptional client service. This role is crucial in managing customer accounts and ensuring high-quality service delivery. In this role, you will implement business development strategies and enhance customer satisfaction.

You’ll serve as the primary contact for customers during contracts and tenders, ensuring service excellence in accordance with Newrest’s protocols. Your ability to manage complaints efficiently and liaise with various departments is essential to uphold contract quality. Key Responsibilities:

- Implement the commercial strategy and business development plan
- Manage customer accounts and ensure client satisfaction




- Prepare and update support documents for contract execution
- Monitor customer communications and handle feedback
- Ensure invoicing accuracy and maintain updated pricing lists

Requirements:

- Bachelor’s degree in Business Administration or related field
- Minimum 2 years in customer service roles
- Fluency in English and French
- Solid negotiation and organizational skills
- Proficient in Microsoft Office Suite

Bring your expertise in customer satisfaction and account management to Newrest to elevate service quality.

📌 Customer Service Manager at Newrest (Dorval)
🏢 Newrest
📍 Dorval