Join OBE as a Customer Service Manager, where your leadership will elevate customer support standards. Focus on satisfaction, manage high-volume operations, and refine service strategies.

As Customer Service

Manager at OBE, you will lead a energetic customer support team. You'll be instrumental in resolving escalated complaints and developing effective service strategies for a growing bilingual market. This role emphasizes the importance of fostering a collaborative team environment while ensuring exceptional service quality. Key Responsibilities:

- Communicate job expectations and coach team members
- Resolve customer complaints and manage complex inquiries
- Analyze KPIs to monitor service performance
- Conduct staff training and performance evaluations
- Work closely with branch and regional leadership teams

Requirements:

- Minimum 5 years customer service experience, 2 years in leadership
- Expertise in CRM and support software
- Ability to influence all organizational levels
- Strong analytical and decision-making skills
- Bilingual in English and Spanish preferred

Drive customer satisfaction and operational excellence as part of OBE's dedicated team.

📌 Customer Service Leadership Role at OBE (Quinte West)
🏢 Oldcastle BuildingEnvelope
📍 Quinte West