Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale quick.

Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality.

We’re building a better way - at a speed and scale unlike anything that’s been done before. Where conventional wisdom says you have to choose - soft or durable, speed or rigor, quality or price - we ask why that trade-off has to exist in the first place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down.

We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

French Bilingual Customer Experience Specialist

Connect with customers via chat, email, phone, and social channels. Solve problems with empathy, guide them authentically, and share insights that improve our service. Grow your career with clear paths in specialization, leadership,



and training while building trust and loyalty every day.

Own each customer interaction from start to finish, ensuring clarity, care, and confidence. Share insights and recurring patterns to help improve the experience. Become a product expert to guide customers authentically.

Digital Intelligence: Comfortable adopting new tools to enhance service. Takes full responsibility for outcomes and anticipates customer needs.

Leadership Tracks: Senior Associate - Team Lead - CX Manager Enablement Tracks: Quality & Training or Workforce Management Impactful work shaping customer loyalty Beautiful products, transparent pricing, and happy customers 26 CAD per hour with tenure based increases ~ Up to $1,300 CAD month performance bonus ~3-week paid training and onboarding ~ Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more. ~ Referral bonuses of up to $1,000. High School diploma or GED Bilingual in French and English - both written and spoken Minimum 2 years of customer service experience Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally Note:



Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required. Candidates within 50 km of Toronto must work on-site five (5) days per week; candidates beyond 50 km are eligible for remote work.

You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities.

Quince will conduct background checks in compliance with applicable federal, state, and local laws. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services.

Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means. #

📌 Customer Service Representative - French/English Bilingual (Quebec City)
🏢 Quince
📍 Quebec City