CA | NB | Remote CA | BC | Remote CA | NS | Remote CA | ON | Remote CA | QC | Remote CA | AB | Remote Full time At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in creative and socially responsible ways.

Iron Mountain is seeking an empathetic and solution-focused Customer Care Associate to join our Customer Service team. In this role, you’ll serve as the primary point of contact for our North American clients, helping to ensure their critical business operations run smoothly and securely. Working fully remotely, you will turn day-to-day inquiries into seamless service experiences, directly upholding the legacy of trust our clients place in our information management solutions.

Efficiently resolve customer queries and provide accurate details regarding our secure storage, information management, and logistics solutions. Document customer interactions, resolutions, and follow-up actions accurately in CRM to maintain up-to-date client records. Investigate and resolve customer complaints, service disruptions, and complex inquiries with professionalism and care.

Identify client needs proactively to recommend personalized service adjustments and effective solutions. 2 to 3 years of experience in customer service or a call center environment.



~ Strong ability to diagnose complex customer issues and implement effective solutions using critical thinking. ~ Excellent written and verbal communication skills with a track record of empathetic client support. ~ Proficiency in CRM systems and Microsoft Office Suite preferred. ~ Hourly Rate: $22.00/hour Shift: Availability required for an 8 AM to 8 PM window Location: Remote position available anywhere in Canada Comprehensive extended health, vision, dental, and life insurance coverage Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Customer Support Iron

Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, and art storage and logistics.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected] Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age or sexual orientation, veteran status or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as the Pay Transparency Policy Statement,

📌 Customer Service Representative (Flexible Hours + Immediate Hire) (Vancouver)
🏢 Iron Mountain
📍 Vancouver