Hansen's Group of Companies is a proud Canadian company with over 46 years in the business of Automotive Transportation, Warehousing, and Facility Management. We are currently searching for a professional Customer Service Representative to join our L. Hansen's Forwarding Ltd team located in Scarborough, Ontario.

Hansen's is committed to creating and maitaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to an accessible interview site, ASL interpreter or Assistive Technology) during the recruitment process please let us know. We encourage applications from all qualified candidates including indigenous peoples, women, members of racialized groups, and persons with disabilities.

We thank all applicants for their interest, however only candidates selected for an interview shall be contacted.

Excellent benefits package available to Full Time employee’s after completing probationary period and opportunity for advancement. Join us!

- Group Advantages (Health, Dental, Vision, Long Term Disability)
- Company matched RRSP
- Wellness Program
- Profit Share Program
- 50/50 Quarterly Lottery Program
- Salary $43,000 per year

The position reports to the Supervisor - Client Services and is responsible for handling incoming customer calls and questions professionally and courteously. As a member of the team you will engage with the customer by providing the quotation, order information, and necessary follow-up.

Competencies

- Service Orientation
- Accountability
- Risk Management (Health and Safety)
- Communication
- Teamwork





Job Duties

- Respond to customer calls, quote prices generated through our Website.
- Assist existing and potential customers in providing quotes, orders and necessary follow ups.
- Process Customer Orders received through our portal, email, fax and telephone.
- Pre-call orders, update the order and documenting entry of notes.
- Office Filing.
- Provide inspection reports to our Claims Department as and when requested.
- Any other related duties as required.

Required Education/Skills/Abilities:

- 2 – 3 years of experience in Customer service.
- Completion of High School Certificate.
- Ability to manage priorities efficiently and make quick educated decisions.
- Customer oriented and a team player.
- Knowledge of Microsoft Office programs.
- High attention to detail and well organized.
- Valuable communication skills.
- Pleasant Attitude.
- Fluent English.
- Previous experience in automotive industry would be an asset but not mandatory.

Physical Demand

- Full ability to Stand.
- Ability to sit for more than 1 hour.
- Full Ability to lift up to 25 lbs
- Ability to view computer screen for long periods of time

Work Environment

- Work Hours: 8 hours per day, Monday to Friday 8.00 am – 4.30 pm, 30 min Lunch.
- Occasional Overtime as required.
- Indoor office environment.
- This location is not accessible by public transportation or by foot or bicycle. Therefore candidates must have their own vehicle to reliably commute to and from the workplace.
- Prolonged periods of sitting at a desk and working on a computer.

📌 Customer Service Representative (Scarborough)
🏢 Hansen's Group of Companies
📍 Scarborough