Join Canadian Fiber Optics (CFOC) as a Customer Service Representative, where your energy and drive will help meet customer needs. This position requires handling inquiries and guiding customers through solutions across various platforms. CFOC is searching for a reliable candidate with at least two years of customer service experience.

As a representative, you'll assist customers with technical issues, billing inquiries, and service upgrades. Your ability to adapt and meet performance metrics will be essential for fostering long-term customer relationships while maintaining accurate documentation in the CRM system. Key Responsibilities:

- Engage with customers to provide essential support
- Resolve technical issues during customer interactions
- Activate recent features and handle account setups
- Follow up with customers to ensure satisfaction
- Consistently exceed key performance metrics Requirements:
- Minimum of 2 years in customer service
- Strong communication and organizational skills
- Problem-solving mindset with attention to detail
- Experience in technical support preferred
- Ability to manage multiple tasks efficiently Elevate customer interactions and strengthen relationships by bringing your expertise to CFOC.

📌 Customer Service Representative Role at CFOC (Calgary)
🏢 canadianfiberoptics
📍 Calgary