Join Lineage as a Customer Service Specialist, where you'll play a crucial role in managing customer orders and ensuring satisfaction. Your expertise will be essential in maintaining seamless communication and issue resolution. In this role, you'll actively connect with customers as their first point of contact, accurately processing orders and addressing concerns.

Your contributions will enhance experiences for small and medium enterprise customers, all while maintaining key performance indicators that drive team success. You'll also assist with outreach efforts to build lasting relationships. Key Responsibilities:

- Facilitate accurate order entry in TMS
- Promptly communicate shipment ETAs and status
- Maintain professionalism while resolving inquiries
- Support outreach for SME clients
- Monitor KPIs to uphold service excellence

Requirements:

- 2+ years of customer service experience
- Strong problem-solving and detail-oriented skills
- Proficient in Microsoft Office and TMS systems
- Excellent communication skills via phone and email
- Ability to work efficiently in a fast-paced workplace

Excel in customer service and outreach initiatives as a key member of the Lineage team.

📌 Customer Service Specialist - Lineage (Calgary)
🏢 Lineage Logistics
📍 Calgary