Lead a dedicated Customer Service team at the Commission for Complaints for Telecom-television Services (CCTS) and make a significant impact in telecommunications. This permanent, full time position requires strong leadership in a customer-focused environment. As a Team Lead at CCTS, you will engage in hands-on leadership, guiding your Customer Service Representatives (CSRs) to ensure top-notch service delivery.

Your responsibility includes monitoring team performance, resolving escalations, and facilitating effective communication across all contact channels. This role is vital for fostering an uplifting culture and supporting team development. Key Responsibilities:

- Answer queries related to CSR duties
- Monitor and report on team performance routinely
- Provide feedback and coaching through quality audits
- Manage attendance and approve time off requests
- Support training for new CSRs and ongoing calibration

Requirements:

- Minimum 4 years in supervisory roles
- 4 years of customer service experience
- Excellent communication skills in English and French
- Proficiency in MS365 products
- Strong focus on quality customer service

Lead and inspire your team while enhancing service quality at CCTS.

📌 Customer Service Team Lead at CCTS (Ottawa)
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Ottawa