Shape the future of home healthcare as a Customer Success Manager with AlayaCare, based in Toronto. This hybrid role focuses on strategic planning and client journey optimization for large customers. As a Customer Success Manager reporting to the Director of Customer Success Management in Canada, you will harness your expertise to enhance retention and growth for AlayaCare’s high-value clients.

Your primary goal is to drive client satisfaction and ROI through effective strategic planning and outstanding service delivery. Key Responsibilities:

- Define client journey with transparent milestones and ROI expectations
- Build trusted advisor relationships with executive teams
- Manage client portfolios to achieve optimal Net Promoter Scores
- Provide timely updates and advocate for customer needs
- Address escalated issues promptly and effectively

Requirements:

- 5+ years in customer-facing roles with large accounts
- 3+ years SaaS or post-acute software experience
- Proven management of executive relationships
- Strong skills in communication and data narrative
- Ability to strategize based on market best practices

Leverage your customer success expertise to drive impact and innovation at AlayaCare.

📌 Customer Success Manager at AlayaCare (Toronto)
🏢 AlayaCare
📍 Toronto