Drive transformation in manufacturing as a Customer Success Manager with Axya. This fully remote position focuses on leveraging deep industry knowledge along with project management to support customer success. As a forward-deployed CSM, you'll bring valuable insights into the procurement landscape, working closely with clients to address operational inefficiencies.
Your role encompasses managing all aspects of customer engagement, from onboarding through renewal, ensuring a seamless experience. Key Responsibilities:
- Oversee onboarding and deployment projects for customers
- Establish KPIs for deployment and track progress
- Analyze procurement operations for potential improvements
- Conduct onsite visits to enhance client relationships
- Provide data-driven insights during Business Reviews
Requirements:
- 3–5+ years in B2B SaaS Customer Success or related fields
- Robust domain knowledge in manufacturing or supply chain
- Excellent project management and technical problem-solving skills
- Change management experience at organizational levels
- Proficient in English; French is a plus
Utilize your project management and procurement skills to make an impact at Axya.
📌 Customer Success Expertise at Axya (Montreal)
🏢 Axya
📍 Montreal