Enhance customer satisfaction as a Customer Success Specialist on Helcim's agile team. Foster relationships, drive product adoption, and ensure merchant success in this hybrid role. Helcim seeks an enthusiastic Customer Success Specialist to engage with new and existing merchants. This role requires excellent communication and organizational skills, along with a problem-solving mindset to drive growth and product adoption.

Your responsibilities will include facilitating onboarding, conducting outreach initiatives, and collaborating with various teams to refine success processes. Key Responsibilities:

- Engage with merchants via email, phone, and video
- Drive account activation swiftly for new users




- Develop deep product knowledge and understand merchant needs
- Act as an ambassador, ensuring timely follow-ups and expectations
- Collaborate with internal teams to enhance onboarding experiences

Requirements:

- Experience in SaaS, technology, or financial services
- Strong written and verbal communication skills
- Proficient in G Suite applications
- Self-motivated with strong time-management skills
- Familiarity with customer success or sales roles

Capitalize on your customer engagement skills at Helcim to help merchants thrive.

📌 Customer Success Specialist at Helcim (Calgary)
🏢 Helcim
📍 Calgary