MCI is hiring Call Center Agents in Sydney, NS to focus on providing excellent customer support through inbound and outbound communications. Empower clients while enhancing your career in a agile environment. In this role, you'll facilitate customer interactions, ensure their inquiries are resolved, and make sales calls to up-sell products.

Ideal candidates are solution-oriented individuals capable of handling varying customer requests for prominent brands. MCI invests in your professional development with ongoing training and growth opportunities. Key Responsibilities:

- Manage customer contacts with professionalism and courtesy
- Achieve first-call resolutions through thorough problem assessment
- Record and process claims efficiently in required systems
- Collaborate with departments to resolve customer issues
- Update and review training materials regularly

Requirements:

- Must be 18 years or older
- High school diploma or equivalent required
- Solid writing and verbal communication skills
- Basic understanding of Microsoft Office
- Customer service skills with a focus on empathy and resolution

Leverage your skills at MCI, fostering customer satisfaction and building a rewarding career in Sydney, NS.

📌 Customer Support Agent at MCI (Sydney)
🏢 MCI
📍 Sydney