Launch your career at Loopio as a Customer Support Specialist I! In this remote position, you'll focus on delivering personalized customer support while working during core hours of 10am-6pm PT. In the Customer Support Specialist I role, you will report to the Manager of Support and engage with customers to resolve their issues swiftly.

Your duties include responding to support requests from users, empowering them with self-service resources, and actively participating in team development. The role calls for individuals driven by curiosity and a desire to support others. Key Responsibilities:

- Handle support requests via Zendesk and phone calls
- Create and update self-service resources for customers
- Communicate solutions clearly to users
- Collaborate with engineering to address issues
- Identify and document trends for process improvements Requirements:
- At least 1 year in a SaaS customer-facing role
- Experience with Zendesk is beneficial
- Solid attention to detail and communication skills
- Ability to manage multiple tasks effectively
- Tech-savvy and eager to learn new tools Make a positive impact through customer service and support at Loopio!

📌 Customer Support Specialist I Role (Vancouver)
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📍 Vancouver