Join Jobber as a Customer Success Enablement Specialist, focusing on knowledge management and AI capabilities. Your work will empower small businesses with reliable information and enhance their customer success strategies in a hybrid environment.
This multifaceted role emphasizes developing and maintaining clear documentation that supports Jobber’s Customer Success teams. You’ll work closely with various stakeholders to translate operational changes into actionable knowledge, ensuring content remains precise and helpful. Your strong writing and organizational skills will be essential in creating AI-ready materials that facilitate customer interactions and elevate overall service quality.
Key Responsibilities:
• Create and manage knowledge base articles and SOPs • Partner with teams to translate changes into trusted knowledge • Update and maintain knowledge assets continuously • Enhance knowledge quality based on feedback and analytics • Develop onboarding resources for Customer Success teams
Requirements: • Proven experience in knowledge management or enablement • Hands-on use of help desk and knowledge base software • Familiarity with technical writing practices • Robust editing and content organizational skills • Ability to collaborate across different teams
Leverage your skills in a role that enhances customer success and AI integration at Jobber. #J-18808-Ljbffr