Join Metrolinx as a Manager of Customer Communications, where you will elevate customer experience through effective communication strategies. This role emphasizes real-time information and operational excellence.

In the position of NOC Customer Communications Manager, you will be responsible for leading communications across all brands of Metrolinx. You will employ a metrics-driven approach to ensure alignment with high standards of service delivery. Managing a team in a 24/7 environment, you will facilitate timely communications that enhance customer loyalty and satisfaction.

Key Responsibilities:



• Oversee daily operations of customer communication channels • Implement governance for effective content and bilingual messaging • Manage accurate service status dissemination 24/7 • Develop and execute customer communication strategies • Initiate projects to enhance service delivery standards

Requirements: • Degree in business, communication, or related area • Demonstrated experience in customer communications • Solid people management skills in transit environments • Knowledge of communications planning and HR legislation • Proficient in project management and MS Office tools

Showcase your leadership in customer communication to help Metrolinx enhance community connectivity. #J-18808-Ljbffr

📌 Manager of Customer Communications at Metrolinx (Winnipeg)
🏢 Metrolinx
📍 Winnipeg