Become a pivotal leader in Technical Engineering at Ingram Micro’s Mississauga office, working in a hybrid model. Your leadership will enhance support operations across Microsoft services.In this Senior Manager role, you will take ownership of Microsoft support partnerships, ensuring accountability through well-defined contracts and operational excellence. Extensive knowledge of service level agreements, escalation pathways, and vendor management is essential. You'll guide a global technical support team in a dynamic environment.Key Responsibilities:- Manage end-to-end Microsoft contract processes- Establish and ensure adherence to vendor SLAs- Create structured escalation procedures and governance- Mentor a global team of technical support engineers- Engage collaboratively with internal and external stakeholdersRequirements:- Bachelor’s degree in computer science or IT- 8-10 years in enterprise support and vendor relations- Minimum 5 years in technical team leadership- Deep experience with Microsoft support frameworks- Robust communication and problem-solving skillsLead the evolution of technical support at Ingram Micro and foster a high-performing team in Mississauga.#J-18808-Ljbffr

📌 Sr. Manager, Technical Engineering - C$145,000 - C$158,000 A Year (Winnipeg)
🏢 Candu Energy
📍 Winnipeg