Engagement Services

Information Services and Technology

Position number: 38161

Date posted: September 15, 2026

Job details

Digital Enablement Lead - IT6 (AESES) New Regular Continuing Full-Time (Budget Funded)

Full-time:

Yes

Permanent

Yes

Work schedule

35 Hours/week (Monday to Friday, 8:30 am to 4:30 pm)

Salary

$45.00 to $65.05 per hour ($81,900.00 to $118,391.00 per annum)

Expected Start Date

October 12, 2026

Trial/Probation period

840 hours worked For more information please contact: IST Human Resources - [email protected]

Qualifications

MINIMUM FORMAL EDUCATION/TRAINING:

Required

- Bachelor’s degree in Information Technology, Computer Science, Business Administration, Management, or a related discipline. An equivalent combination of education and experience may be considered.
- Demonstrated commitment to ongoing professional development and continuous learning.

Preferred

- Relevant certifications, training, or professional development in ITIL, service management, change management, Microsoft 365, process improvement, business relationship management, stakeholder engagement, or related disciplines

EXPERIENCE:

Required

- Minimum seven years of progressively responsible experience developing, implementing, operating, or governing digital enablement, workflow automation, citizen development, collaboration, AI-enabled innovation, or organizational transformation programs within a large and complex organization.
- Experience developing, implementing, administering, or improving governance frameworks, operating models, service offerings, Communities of Practice, or organizational enablement programs.
- Experience leading or coordinating complex cross-functional initiatives involving stakeholder engagement, prioritization, resource coordination, risk assessment, and organizational change.
- Experience contributing to change management, communication planning, adoption strategies, training initiatives, or stakeholder readiness activities.
- Experience using Microsoft 365 collaboration, automation, workflow, and AI-enabled technologies to support organizational improvement initiatives.
- Previous supervisory, team lead, or formal people leadership experience.

Preferred Experience (Assets)

- Experience working with diverse stakeholder groups, including faculty, staff, students, researchers, administrative units, senior leadership, and technical teams.
- Experience in business relationship management, stakeholder consultation, workflow and process analysis, service improvement, or organizational effectiveness initiatives.
- Experience supporting non-standard technology requests, service escalations, product evaluations, procurement activities, or IT investment planning.
- Experience developing recommendations, conceptual designs, operating procedures, business cases, governance materials, or implementation guidance for leadership review.

SKILLS AND ABILITIES:

Required

- Strong analytical and problem-solving skills, with the ability to assess complex organizational, operational, service, and technology-related challenges and recommend practical solutions.
- Strong understanding of service management principles, governance frameworks, standards alignment, risk management, compliance requirements, and institutional decision-making processes.
- Ability to translate stakeholder needs into business requirements, recommendations, implementation options, and strategic roadmaps.
- Working knowledge of Microsoft 365 technologies, including SharePoint, Power Automate, Power Apps, Copilot, Copilot Studio, and related collaboration, automation, and AI-enabled capabilities.
- Ability to identify opportunities for workflow redesign, automation, AI-enabled innovation, process improvement, and enhanced collaboration.
- Excellent written and verbal communication skills, with the ability to communicate effectively with technical and non-technical audiences.
- Strong organizational, prioritization, workload management, and coordination skills, with the ability to manage multiple competing priorities.
- Ability to influence decision-making, build consensus, and provide leadership across organizational boundaries without direct authority.
- Ability to navigate ambiguity, competing priorities, and complex stakeholder environments while maintaining focus on outcomes.
- Ability to collaborate effectively with business stakeholders, technical teams, leadership groups, governance bodies, and external partners.
- Demonstrated sound judgement, discretion, professionalism, and initiative when managing complex issues, escalations, and organizational challenges.
- Customer-focused mindset with a commitment to service excellence, continuous improvement, innovation, and organizational effectiveness.

Preferred Skills (Assets)

- Strong consulting, relationship management, stakeholder engagement, and facilitation skills, with the ability to build trusted partnerships across diverse organizational groups.

OTHER JOB RELATED QUALIFICATIONS:

- Knowledge of information technology needs within post-secondary education, research, and complex administrative environments.




- Familiarity with business relationship management practices, ITIL/service management, enterprise architecture, privacy, security, and institutional governance considerations.
- Flexibility to work occasional overtime as needed to address urgent service issues, stakeholder needs, or project deadlines.
- Availability to work at either campus to support stakeholder engagement, collaboration, and service coordination.

Key responsibilities

Digital Enablement Practice Leadership, Operations and Innovation

- Provide operational and professional leadership for the University's Digital Enablement Practice, including responsibility for the development, implementation, operation, governance, measurement, and continuous improvement of service offerings, engagement models, Communities of Practice, adoption strategies, maturity assessments, and multi-year roadmaps.
- Develop, implement, administer, and continuously improve the Digital Enablement operating model, including service definitions, intake processes, assessment methodologies, prioritization approaches, resource coordination practices, delivery methods, escalation pathways, and stakeholder engagement standards.
- Develop, maintain, and oversee the implementation of the Digital Enablement governance framework, including decision-making processes, prioritization criteria, accountability models, risk controls, standards, methodologies, templates, reusable solution patterns, operating procedures, and implementation guidance. Prepare governance and policy recommendations for review and consideration through appropriate University governance channels.
- Establish, coordinate, and sustain the University's Digital Enablement Community of Practice, including participation models, knowledge sharing, capability development, standards awareness, solution reuse, citizen developer engagement, and adoption activities.
- Coordinate and oversee the day-to-day operation of the Digital Enablement Practice, including intake management, workload prioritization, assignment of work to resources supporting the practice, issue escalation, stakeholder communication, quality assurance activities, and continuous improvement initiatives.
- Establish work priorities, assign and redistribute work, monitor progress and quality, remove barriers to delivery, and ensure resources are effectively utilized to meet practice objectives and stakeholder commitments.
- Participate in recruitment, interviewing, employee onboarding, succession planning, and employee development and performance review activities in collaboration with the Assistant Director as required
- Establish, monitor, and report on Digital Enablement performance measures, maturity indicators, adoption metrics, workload and capacity measures, service outcomes, stakeholder experience, benefits realization indicators, and practice effectiveness recommendations for leadership review.
- Assess the resource, financial, licensing, support, sustainability, and operational implications of proposed Digital Enablement initiatives and provide recommendations to management and relevant governance authorities.
- Lead collaborative evaluations of business and technology processes to identify opportunities for automation, AI integration, workflow modernization, and Digital Enablement initiatives that enhance operational effectiveness and service quality.
- Provide strategic guidance on digital process automation opportunities that improve operational efficiency, reduce manual effort, and strengthen compliance while aligning with institutional priorities.
- Lead or coordinate complex cross-functional Digital Enablement initiatives through discovery, assessment, prioritization, conceptual design, governance review, adoption planning, and transition to the appropriate delivery or operational owner.
- Lead and incorporate security, privacy, records management, accessibility, and compliance considerations for citizen development and low-code/no-code solutions to minimize institutional risks associated with automation, AI-enabled capabilities, and digital workflow platforms.
- Ensure proposed solutions align with university IT standards, governance requirements, security obligations, compliance requirements, and enterprise architecture direction.
- Design and prototype conceptual or proof-of-value automation and workflow solutions using Microsoft 365 tools, including Power Apps, Power Automate, SharePoint, AI capabilities, and Copilot Studio, to evaluate opportunities, support decision-making, and inform future implementation approaches. Production implementation and ongoing support remain the responsibility of the appropriate delivery and operational teams.




- Contribute to change management planning by engaging stakeholders and advising on communication, training, adoption, and organizational readiness considerations.
- Document and share workflow improvement recommendations, conceptual designs, and technical blueprints within IST to support knowledge transfer, continuous learning, and process optimization.
- Maintain awareness of emerging collaboration, automation, and AI-enabled capabilities that may support improved service coordination, innovation, and stakeholder engagement.

Digital Advisory, Stakeholder Engagement & Service Alignment

- Act as a trusted advisor to faculties, administrative units, researchers, staff, and students regarding digital enablement opportunities, information management, workflow modernization, and technology-related needs.
- Engage stakeholders to understand business objectives, operational challenges, and emerging technology requirements, identifying opportunities for service improvement, workflow modernization, automation, and digital enablement.
- Facilitate alignment between stakeholder priorities and University technology strategies, governance requirements, standards, and service capabilities.
- Conduct business process and service analyses to identify opportunities that improve operational effectiveness, collaboration, and technology adoption.
- Advise stakeholders on available technology solutions, service offerings, standards, and governance considerations, including recommendations regarding non-standard requests where appropriate.
- Support complex stakeholder requests through consultation, research, service review, procurement guidance, and coordination with relevant delivery teams.
- Identify emerging trends, institutional needs, and opportunities that may influence future Digital Enablement priorities, service demand, or technology investments.
- Monitor service performance, stakeholder feedback, and service delivery concerns, escalating issues and recommending improvements where appropriate.
- Coordinate with IST leaders, technical teams, and stakeholders when service issues, technology risks, or escalations require cross-functional review or resolution.
- Establish and monitor Digital Enablement engagement, adoption, and service alignment measures to support continuous improvement and effective practice outcomes.

Service Enhancement & Project Facilitation

- Facilitate the development of recommendations for service changes and enhancements that respond creatively to stakeholder needs.
- Apply strong coordination, organizational, communication, and collaboration skills to support partnership, service improvement, and enablement initiatives.
- Contribute to service evaluation processes by using available information and stakeholder feedback to guide recommendations and quality improvement initiatives.
- Support and facilitate cross-functional service improvement initiatives where stakeholder alignment, consultation, communication, governance coordination, or issue escalation management is required.
- Coordinate and lead cross-functional teams, practice resources, student employees, and other assigned personnel participating in Digital Enablement initiatives

Health and Safety

- Complete allmandatory safety education sessions and re-certifications in a timely manner.
- Consistently adhere to workplace health and safety regulations, policies, and safe work practices to ensure a safe working environment for self and others.
- Proactively contribute to promoting a culture of safety by identifying and reporting potential hazards or risks.
- Comply with and promote university-wide health and safety initiatives.

Other

- Actively maintain and update professional skills and knowledge, integrating new learning from continuing education, certifications, and professional development into daily work.
- Apply current knowledge and best practices to enhance service delivery, stakeholder engagement, digital enablement, and operational effectiveness.
- Perform other duties as required or assigned, demonstrating flexibility and a commitment to the priorities of the department and university community.

Additional information

The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities). If you require accommodation supports during the recruitment process, please contact [email protected] or (phone hidden). Please note this contact information is for accommodation reasons only.

Application materials, including letters of reference, will be handled in accordance with the protection of privacy provisions of "The Freedom of Information and Protection of Privacy Act" (Manitoba). Please note that curriculum vitae will be provided to participating members of the search process.

📌 Digital Enablement Lead(AESES) (Winnipeg)
🏢 University of Manitoba
📍 Winnipeg