Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You’ll work across teams, influence key decisions, and help shape the path forward.

The Director, Business Process Excellence is a subject matter expert on the GTM Transformation team, designing and optimizing end-to-end GTM workflows across the CRO organization through the lens of the full customer lifecycle. This role represents Marketing, Sales, Partner, Customer Success, and GTM Operations in enterprise process design, ensuring systems and workflows enable seller and customer success at every stage of that journey. They work at both the strategic and detailed level, coaching their team into the specifics rather than just setting direction, and act as the bridge between business and technology, helping prioritize where and in what sequence to invest.

Just as important, they build the CRO organization’s process optimization capability so this work scales beyond any one project or person. Architect future-state GTM workflows through the lens of the full customer lifecycle, strengthening both customer experience and seller effectiveness at every stage Diagnose current-state friction using data and root-cause traceability, plus experience across varied enterprise process models, to pinpoint the highest-opportunity fixes Technical Partnership & Technology Prioritization Translate GTM business needs into process requirements for the CDIO (technology team), evaluating where AI and automation can meaningfully optimize a process Serve as the conduit between business and technology, articulating what technology is needed, in what sequence,



and the business case and value metrics behind it Advocate for CRO priorities with clear business context, without assuming technical ownership Navigate a highly matrixed organization, including all functions within CRO, CDIO (Technology), Operations, Product, Finance, and beyond, building trust and influence without formal authority Governance & Capability Building Establish documentation standards, monitor process performance and adoption, and maintain a repository of GTM process assets for reuse Bachelor's degree in Business, Engineering, Information Systems, or equivalent experience ~8+ years in process design, business architecture, or operations, ideally within GTM or CRO; Familiarity with Salesforce, CPQ/quoting platforms, and enterprise systems ~ BPMN, Lean Six Sigma) and designing processes across geographies and business models Process expert with a customer lifecycle lens: spots patterns across enterprise environments, unpacks ambiguous processes, and evaluates impact through the end-to-end customer journey Data-driven and AI-forward: traces breakdowns to root cause and designs around what AI and automation make newly possible, not just automating the current state Systems thinker able to build a business case and value metrics that tie process and technology investments to outcomes Strong collaborator and communicator: influences without authority in a matrixed organization, engaging technical and non-technical audiences alike Hands‑on capability builder: works in the details alongside the team and invests in growing the discipline of process optimization across the organization United States - Redwood City Office GHQ : 186,000 - 280,000 USD / Annual United States - Dallas Infomart Office DAI :



155,000 - 233,000 USD / Annual Canada - Toronto Office TRO : 166,000 - 248,000 CAD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs.

Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.

US Benefits: Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.

US Perks: Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.

Canada Core Benefits: Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.

Canada Core Benefits: Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).

Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. We use artificial intelligence in our hiring process.

📌 Director Field Medical Business Planning-Remote (Toronto)
🏢 Equinix
📍 Toronto