Makeship empowers influencers, creators, and brands of all sizes to develop and launch limited-edition products that matter to their fans. Leveraging our design, manufacturing, and marketing expertise, we work with our partners to bring their products to life through our community-powered crowdfunding platform. Each product is given a window of 21 days to be funded by the community before we produce and ship to fans worldwide.

We put our brand behind every product and guarantee quality and ethical sourcing. Every day, you’ll collaborate, learn more about the content creation space, and watch your work impact the company and the community! We want this to be the best work experience of your life, so we’ll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag.

We are looking for a Director of Operations who will own the end-to-end operational health of Makeship, from creator onboarding, through merch design and manufacturing, to the moment a product lands in a fan’s hands. We are looking for a leader who can zoom out to diagnose where our operations are creating friction, risk, or hidden cost, and zoom in to lead the teams that fix it. As our Director of Operations, you’ll lead our Business Operations and Customer Support teams, oversee our supply chain, and partner closely with Systems Engineering to create the operational infrastructure that sets up the rest of the org for success.

Business health oversight: Analyze the health of our campaign operations end to end, identifying inefficiencies and risks, and building a holistic view of business health Business operations leadership: Lead the Business Operations team, ensuring smooth day-to-day execution of every campaign while evolving our internal workflows and systems in partnership with Systems Engineering.

Supply chain management: Keep merch creation smooth from manufacturing through fulfillment, balancing cost, quality, and timeliness across our manufacturing pipeline and internal teams.

Customer support leadership:



Lead the Customer Support team, owning the quality, responsiveness, and tooling behind our 1:1 relationship with fans. 8+ years of experience in operations, business operations, or a related leadership role, ideally within a high-growth D2C, e-commerce, or marketplace business. ~ A track record of designing and scaling processes and teams to match a rapidly growing business, not just running what already exists. ~ you can look at a process and see where it's quietly costing the business time, money, or trust. ~ Experience partnering with manufacturing or supply chain partners to balance cost, quality, and speed. ~ you can influence and coordinate across engineering, design, finance, and external partners without needing direct authority over all of them.

Bonus

Experience leading customer-facing or support teams Experience managing or evaluating outsourced research or agency relationships.

Experience building a function from the ground up inside a scaling startup Familiarity with drop-shipping or overseas (e.g., Mandarin fluency Work remotely anywhere in Canada and/or access any of our hubs ~ Health and dental benefits from day 1 ~4 weeks of paid vacation (including paid time off on your birthday) ~ An additional 1 week of paid time off during the winter holidays ~ Virtual & In-Person Social Events ~ 500 Pre-Tax Annual Health & Wellness Allowance ~$400 Pre-Tax Home Office Setup Allowance ~$65 Pre-Tax Monthly Phone Allowance ~ Maternity and Parental Leave Top-Up Program ~ Salary Band: $130-160k CAD per annum.

AI Use Disclosure: As part of our hiring process, we may use AI-powered tools to support tasks such as application screening and note-taking. These tools are used to assist our team, all hiring decisions are made by humans. We are passionate about building an equitable and inclusive culture for our unique and diverse team of employees which makes us Makeship.

As an equal-opportunity employer, we value and embrace everyone's opinions and differences, and actively seek current Makeshippers who will work respectfully with our team, propelling our company and the community forward.

📌 Director, Online Business Operations (remote) (Calgary)
🏢 Makeship
📍 Calgary