Assurance Home Care is an in-home care company focusing on high-end services for its client's needs. Our services include everything from companionship to housekeeping, meal preparation, medication reminders, personal care and grooming assistance and running errands. We are seeking the ideal candidate who is patient, physically capable, and committed to delivering respectful, person-centered care.

Our Care

Team members are key operational leaders responsible for delivering exceptional, highly personalized service and support. Reporting to the Manager of Care Operations, you’ll be a champion of our highest standards and be a frontline problem-solver. This role is focused on client retention and creative problem-solving.

You’re the crucial bridge between our clients and care providers, ensuring that even in high-pressure situations, every stakeholder receives a sophisticated and empathetic experience that a professional such as yourself delivers.

Note: While we operate in the healthcare space, medical training is not required. We’re looking for world-class customer service experts who love people and challenges. We’re a collegial, hands-on group that works closely together. You’re willing to cross-train and learn different aspects of the business to support our collective success.

Adaptable & Resilient: You thrive in quick-paced environments and are flexible with your time, including participating in a rotating on-call schedule. Tech-Forward: You’re comfortable leveraging modern technology and scheduling platforms to enhance efficiency and communication.



A "Big Heart" with High Empathy: You genuinely care about people.

You have the emotional intelligence to support families through difficult moments while maintaining professional poise. Retention-Focused: You likely have a background in high-end customer service or a high-volume environment where you learned to solve problems quickly to keep clients happy and loyal.

Customer

Service & Client Retention Utilize out-of-the-box thinking and de-escalation skills to resolve complex scheduling or care issues in real-time. Serve as a responsive point of contact for client inquiries, ensuring they feel heard and valued so they remain lifelong partners with us.

Service Excellence: Monitor care delivery to ensure it meets our "white-glove" standards, conducting proactive follow-ups to uphold trust.

Precision Matching: Ensure all client shifts are staffed appropriately, matching care provider skills, personality, and availability to specific client needs. Actively listen to and advocate for our care providers, ensuring they feel equipped, prepared, and valued. Ensure every interaction - phone, email, or text is followed through to completion with transparent documentation.

Participation in a rotating on-call schedule is required to deliver 24/7 peace of mind to our clients because we support each other.

Assurance Home

Care welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #

📌 Disability Case Manager Coordinator (Ottawa)
🏢 Assurance Home Care
📍 Ottawa