Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. in ourselves, our associates, and our customers. You’ll have a solid foundation to try current things, uncover new possibilities, challenge yourself, and grow your career.

Wolseley

Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25% Day 1 Paid vacation, sick time, and paid birthday off Annual bonus and profit-sharing opportunities Employee discounts on leading plumbing, HVAC/R, and industrial products Join the Burlington location as an eCommerce Customer Support Agent, where you'll support customers with online inquiries, troubleshoot platform issues, and promote adoption of our eCommerce solutions. We're looking for a customer-focused, tech-savvy professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Provide customer support via inbound chat, email and phone, for web-related issues/inquiries. Conexiom setup, maintenance and testing. Identify and communicate technical issues pertaining to Wolseley Express online experience to Wolseley Express App Dev team.

Triage/Troubleshoot customer concerns regarding Wolseley Express orders, backorders, inventory availability, etc.

Leverage Wolseley

Express reporting to identify and connect with newly registered users to offer onboarding assistance and pass any requests to field support teams. Drive overall satisfaction by providing a high level of customer service to resolve complaints.

Develop Wolseley

Express expertise to effectively communicate and promote self-serve capabilities of the platform.



Collaborate with National Customer Support as required. Collaborate cross-functionally with other teams and research information in multiple systems/applications, to provide timely resolution to customer issues.

Post-secondary education or 2+ years of experience supporting an eCommerce platform. Knowledge of transactional eCommerce best practices, preferably in a B2B environment. Knowledge of plumbing and HVAC products is an asset.

Strong technical aptitude with proficiency in Microsoft Office and technology platforms. Knowledge of AS400 and Wolseley Express is an asset. Salesforce knowledge and/or experience is an asset. Strong commitment to delivering exceptional customer service.

New Position: Net New Role We are committed to an inclusive, barrier-free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process. Wolseley uses AI-assisted tools to support applicant screening. Where a salary range is posted, the total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable.

Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role.

Benefits eligibility varies based on employment status and contract length. Full-time permanent positions are eligible for the full benefits package. Fixed-term contract positions may be eligible for health and dental perks depending on the terms of the position.

Short-term contract positions are not eligible for company-sponsored benefits. This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. #

📌 eCommerce Customer Support Agent (Burlington, ON)
🏢 Wolseley Canada
📍 Burlington