Join The Westin Toronto Airport as a Guest Service Manager, where your focus on service excellence shapes memorable guest experiences. Oversee front desk operations, guest interactions, and staff coordination in this exciting role.
The ideal candidate will manage various aspects of guest satisfaction while supporting front desk functions at The Westin Toronto Airport. You'll be involved in training staff, scheduling according to occupancy, and ensuring adherence to safety protocols. This position is perfect for someone who is results-driven and passionate about delivering superior service in a multicultural environment.
Key Responsibilities:
• Ensure proper training for front desk staff
• Monitor performance and recommend corrective measures
• Up-sell rooms to boost hotel profitability




• Execute cash handling and financial transactions
• Provide exceptional service recovery for guests
Requirements:
• One-year front office experience with some supervisory training
• High school diploma required; college preferred
• Must speak fluent English; additional languages are a plus
• Capability to manage physical tasks and equipment
• Adaptable schedule including holidays and weekends
Bring your leadership skills and guest service expertise to The Westin Toronto Airport, providing outstanding service while promoting an inclusive environment.
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📌 Hospitality Guest Service Manager Role (Toronto)
🏢 Marriott International
📍 Toronto