Launch your career in technology as a Tier 1 Technical Analyst at Cadence Solutions in Edmonton, AB. This position offers full-time opportunities to provide excellent client support for Microsoft 365 and SharePoint environments. As a part of the Managed Services team at Cadence, you will be the client's first point of contact for technical support.

Ideal for those early in their careers, this role offers a chance to develop expertise in troubleshooting and Microsoft technologies. You will work closely with more experienced analysts, enhancing your skills while directly impacting client satisfaction. Key Responsibilities:

- Act as the first line of support for client inquiries.
- Assess and respond to incoming support tickets appropriately.
- Support Microsoft applications like Teams, OneDrive,



and SharePoint.
- Assist with configuration and testing of client solutions.
- Document solutions and contribute to internal knowledge bases.

Requirements:

- Degree or diploma in a relevant discipline or equivalent experience.
- Interest in client-facing technical roles.
- Strong problem-solving and analytical skills.
- Valuable organizational abilities and communication skills.
- Experience with Microsoft environments is beneficial.

Embark on a rewarding journey in tech support by contributing to Cadence Solutions' mission of effective client service.

📌 Entry-Level Technical Support Analyst (Edmonton)
🏢 Cadence Solutions
📍 Edmonton