Drive contact center transformation as a Bilingual Genesys Cloud Technical Business Systems Analyst based in Toronto. Leverage your expertise in IVR strategy and customer experience optimization in a hybrid role.

In this role, you will lead initiatives that modernize contact centers for large enterprises. This position requires solid hands-on experience with Genesys Cloud and fluency in both French and English. You will work closely with stakeholders to translate requirements and optimize routing strategies, enhancing overall customer journeys.

Key Responsibilities:
• Lead contact center transformation initiatives for enterprise clients
• Facilitate workshops in both French and English




• Gather and document business requirements effectively
• Design routing, queue, and IVR solutions
• Troubleshoot Genesys Cloud issues across customer experiences

Requirements:
• 5+ years in contact center consulting or systems analysis
• Proven experience with Genesys Cloud solutions
• Robust analytical and troubleshooting capabilities
• Fluent in French and English
• Preferred experience in financial services

Harness your expertise in Genesys Cloud and enhance customer experiences at CONNEX.
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📌 Bilingual Genesys Cloud Analyst Toronto Ontario
🏢 Connex Telecommunications
📍 Ontario