Your Career Forward with Pfaff Automotive At Pfaff Automotive, part of the Lithia & Driveway organization, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing people who are passionate about providing memorable experiences for our guests and who want to make an impact, both in their store and across the company. You will be responsible for identifying and offering resolution to customer concerns, and estimating repair needs to customers based on vehicle inspection.

Serve as the communicator between customer and insurance adjuster Answer incoming telephone calls and greet customers in a friendly and professional manner Identify, confirm and offer resolution to customer concerns. Assess customer needs by conducting a vehicle walk around. Attain agreement from customer for repair needs.

Follow-up with customers during repair of vehicle so they are aware of status. Receive and process cash or credit payment for all services performed. Upon completion of repair, promptly and professionally deliver vehicle to customer.

Previous automotive experience is an asset Experience in a call center environment is an asset Experience with Microsoft Office preferred Outstanding customer service skills.

Schedule: Full time, 8 hour shifts Pfaff Automotive offers a comprehensive benefits package designed to support you and your family, with options that include:



Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Disability Coverage Life Insurance Employee Assistance & Wellness Programs At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our guests and who want to make an impact, both in their store and across the company. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars.

Pfaff Automotive

Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [email protected] have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.Our network offers high performing individuals nearly unlimited opportunities for advancement.

📌 Estimator/Customer Service Representative (Markham)
🏢 L0472 Markham Autoworks
📍 Markham