Join WCLC as an Operations Support Analyst in Winnipeg, providing essential Tier II support for core systems and applications. Ensure system availability and influence infrastructure initiatives every day. In this key role, you will be responsible for managing Tier II technical support for WCLC’s operations.

Your expertise will focus on vendor interactions and providing recommendations for projects while administering vital systems. The position involves documenting procedures and training teams on system changes, ultimately enhancing operations. Key Responsibilities:
Provide Tier II technical support for business applications
Serve as point of contact for vendor and user inquiries
Recommend enhancements for infrastructure initiatives
Administer core business systems with precision
Document processes and train Operations team members Requirements:
Post-secondary education in a computer-related field
Tier II support experience; familiarity with ServiceNow or JIRA
Knowledge of Linux settings and Bash scripting
Experience managing Oracle and SQL databases
ITIL knowledge or certification is advantageous Bring your analytical skills and technical experience to WCLC, fostering innovation in the lottery sector.

📌 Operations Support Analyst In Winnipeg
🏢 Socket.dev
📍 Winnipeg