Take on a vital role at FCT as a Technology Support Specialist, delivering expert support to our diverse client base. This position is pivotal for resolving system access concerns and troubleshooting. In this customer-focused role, you will leverage your skills to ensure smooth operations for internal and external users.
By providing real-time assistance and fostering solid communication, you will help maintain high service standards while addressing any technical concerns. A deep understanding of the industry will enhance your effectiveness in this role. Key Responsibilities:
- Resolve a large volume of service requests promptly
- Consult with lawyers regarding operational file issues
- Engage with customers across various channels
- Aid clients in navigating technical support platforms
- Provide education on processes and services offered
Requirements:
- Minimum 2 years of experience in customer support
- Strong communication skills, verbal and written
- Proven ability to manage time and competing tasks
- Understanding of title insurance and financial services
- Advantageous to know FCT systems and processes
Elevate your career by contributing to client satisfaction and operational excellence at FCT.
📌 FCT Technology Support Specialist (Oakville)
🏢 FCT
📍 Oakville