Elevate user experiences with Hightouch as a Customer Success Engineer. Leverage your technical background and interpersonal skills to provide unparalleled support and assistance.

Hightouch, a leading Composable CDP platform based in San Francisco, seeks a Customer Success Engineer with 2+ years in customer-facing roles. This energetic position demands solid multitasking abilities while engaging with users through Intercom, Slack, and various communication channels. Collaborate cross-functionally to optimize the customer journey, ensuring every user extracts maximum value from the platform.

Key Responsibilities:
• Help users navigate the Hightouch platform with expertise
• Respond promptly to inquiries via multiple channels




• Collaborate with Technical Account Managers and Solutions Engineers
• Adapt solutions based on evolving customer needs
• Participate in on-call rotation for critical support

Requirements:
• 2+ years in a customer-facing role
• Technical background from experience or education
• Conversant in SQL or willingness to learn
• Solid interpersonal and discovery skills
• Excellent communication abilities

Become a pivotal part of Hightouch's mission to boost customer success and data utilization.
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📌 Hightouch Customer Success Engineer British Columbia
🏢 Hightouch
📍 British Columbia