Elevate customer service with Scotiabank as a Customer Experience Lead in Calgary, Alberta. You’ll manage a team, foster relationships, and enhance the customer journey.
In this leadership role, you will oversee Customer Experience Associates, guiding your team to prioritize client satisfaction and success. Your responsibilities include acting as the Officer in Charge for emergency situations and contributing to branch improvements. We're seeking a motivated individual who embodies our core values and can effectively manage change while supporting a diverse team.
Key Responsibilities:
• Lead and manage Customer Experience teams
• Build strong relationships with customers
• Handle emergencies and escalate issues as Officer in Charge
• Identify enhancements for customer service
• Implement new policies and procedures
Requirements:
• Excellent leadership and coaching skills
• Strong background in customer service
• Previous management experience preferred
• Adaptable schedule availability
• Experience in banking is a plus
Drive successful customer engagement and lead a motivated team at Scotiabank in Calgary.
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📌 Customer Experience Lead at Scotiabank (Calgary)
🏢 Scotiabank
📍 Calgary