Join Fortinet's Burnaby office as a Technical Support Engineer and provide critical customer support for security solutions like FortiAnalyzer and FortiManager. Your expertise will ensure exceptional service and technical troubleshooting. Fortinet is hiring an experienced technical support engineer driven to assist customers with network security products.

You will engage in technical support activities, document bugs, and liaise with engineering teams to enhance product performance and documentation. This role provides valuable exposure to advanced cybersecurity technologies. Key Responsibilities:

- Assist customers with web and phone support
- Analyze reported issues and recommend corrective actions
- Collaborate on reproducing environments for troubleshooting
- Manage case communications until resolution
- Offer knowledge transfer to peers

Requirements:

- Minimum 4 years in a technical support position
- Knowledge of security products and networking protocols
- Robust problem-solving and communication skills
- Proficient in English, written and verbal
- Degree in computer science or a related field preferred

Leverage your technical acumen and customer service skills at Fortinet, committed to excellence in cybersecurity.

📌 Fortinet Technical Support Engineer Role (Vancouver)
🏢 Fortinet
📍 Vancouver