About UROSPOT - Pelvic Health Done Differently™

We offer both pelvic health physiotherapy services and innovative Health Canada and FDA approved technology. We combine technology, education, and health coaching to restore your pelvic floor. goodbye bladder leaks, urgency, night waking, and poor sexual functioning. Hello freedom and confidence.

To learn more about UROSPOT visit www.urospot.com or social media @theurospot

Position Overview

As the Front Desk Receptionist/Client Care Administrator, you are the first face to our clients. Using your administrative experience in health, wellness or hospitality, you will welcome our clients, make them feel comfortable, help turn potential clients into clients, run the daily schedule, handling billings and be the organizer extraordinaire that keeps the day running smoothly.

You know your interactions with clients help establish our brand in their mind. “Love is in the details” is how you live your life. Surprising and delighting others makes your day. You have an infectious personality, a polished and professional image, and a warm manner. You know how to build relationships with people. You have impeccable listening skills and an empathetic heart. People want to talk to you. You are an Office 365 pro, and you find true joy in organization.

At UROSPOT you’ll become a subject matter expert on our non-invasive, disruptive technology that strengthens pelvic floors and ends incontinence struggles. Our clients stay fully clothed while the technology does all the work. It’s new. It’s proven. It’s technology for women’s healthcare…and it’s about time. When clients call wanting to learn more, your passion for the technology and the change it can make in their lives will be contagious.

Passion with purpose is what you’ve been craving. Being a part of a brand that truly makes a difference is what you’ve been looking for. Part time hours so you can manage the rest of your life is a necessity for you. A beautiful and safe space where we only treat one client at a time is a dream come true.

Required Qualifications

- Minimum 1 year of administrative, front desk or health and wellness office experience (required).
- Ability to adapt quickly to recent technology and software systems. Experience using Jane App software is an asset.
- Ability to interact with clients sensitively, empathetically, and professionally at all times.
- Superior telephone etiquette and strong interpersonal skills.
- Ability to communicate effectively, both verbally and in writing
- Ability to work independently as well as collaboratively within a team
- Alignment with UROSPOT’s vision, purpose,



and values, including a strong belief in women’s empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better.

Key Competencies

- Client-Centred Care & Compassion – Provides superior service to our clients, building UROSPOT brand equity with every interaction. Demonstrates empathy, emotional intelligence, and genuine care for clients. Builds trust and meaningful relationships while respecting boundaries, dignity, and autonomy.
- Communication & Storytelling – Communicates clearly, thoughtfully, and with intention. Able to listen deeply, ask insightful questions, and guide clients confidently through meaningful conversations and decisions about the UROSPOT experience.
- Attention to Detail & Organized – At UROSPOT "love is in the details" is a core value. Ensures accurate documentation, follows procedures, and pursues excellence even in high-volume environments. Effectively balances multiple priorities and adjusts as needed.
- Collaboration & Contribution – Works effectively with team members and contributes ideas that enhance the client experience and overall clinic operations.
- Accountability – Takes pride in work, understands how tasks contribute to the broader organization, and ensures deadlines are met accurately
- Professionalism & Resourcefulness – Represents the brand with a refined, professional demeanor and appearance. Uses available tools and information to respond effectively to challenges and problem-solve.
- Continuous Learning & Improvement – Demonstrates curiosity, openness to feedback, and a commitment to ongoing professional development.

Key Responsibilities

- As a passionate brand ambassador, you serve as the first point of contact for clients, visitors, and external stakeholders, creating brand equity with every interaction. You are a key part of the client experience and success on their path to freedom from incontinence.
- Manage daily schedules and coordinate client treatments.
- Answer and manage telephone and email inquiries, including converting potential clients into clients.
- Handle client feedback, concerns, and complaints professionally and mindfully.
- Handle billing processes and generate daily reports.




- Develop a strong understanding of the company’s scheduling and billing software.
- Assist the Client Care Manager with daily administrative tasks and operational needs.
- Maintain a high level of confidentiality in all interactions and client information.
- Monitor clinic supply inventory and place orders as needed.
- Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest.
- Follow and model safe work practices and health & safety standards.
- Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better.
- Submit required documentation and reports accurately and on time.

Work Conditions

- Regular on-site presence is required; remote or hybrid work is not available for this position
- Flexibility with hours as needed
- Operation of desktop computer, iPads, merchant machines and phones
- Extended periods of sitting
- Interaction with clients, employees, management, and potential clients
- Attendance and participation in training

Applying to UROSPOT To ensure full consideration, applicants must submit a cover letter and resume. Applications will be assessed based on relevant experience, qualifications, and past performance. Strong oral communication skills in English are required. Please note that reference checks may be conducted as part of the selection process. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

UROSPOT Values Diversity

UROSPOT invites applications from all qualified individuals and is committed to fostering an equitable, diverse, and inclusive workplace. We welcome applications from women, Indigenous peoples, racialized and visible minority groups, persons with disabilities, and individuals of all sexual orientations, gender identities, and gender expressions, including members of the 2SLGBTQIA+ community.

We are dedicated to providing a safe, healthy, and respectful work environment where everyone can thrive. UROSPOT is also committed to ensuring an accessible and inclusive recruitment process. Upon request, we will make reasonable accommodations to remove barriers throughout the application, interview, and selection processes, while maintaining a fair and equitable approach.

Job Type: Part-time

Pay: From $21.50 per hour

Benefits

- On-site parking

Education:
- DCS / DEC (required)

Experience:
- receptionist: 1 year (required)

Work Location: In person

📌 Front Desk Receptionist (Kitchener)
🏢 UROSPOT
📍 Kitchener