Maximize customer experience as the Support Delivery Lead at OpenAI, overseeing a highly skilled troubleshooting team in a remote setting. Your leadership will enhance complex issue resolution and technical guidance. OpenAI’s User Operations team is searching for a leader to establish and scale our Support Engineering team.

This remote position directly interacts with strategic enterprise accounts, product teams, and engineering to tackle significant technical challenges. Your contributions will guide the team’s growth while you also influence overall customer success and operational efficiencies. Key Responsibilities:
Build and lead a high-performance technical support team
Collaborate with engineering teams to address escalated issues




Operationalize customer issue resolutions efficiently
Manage global 24×7 support coverage and resource allocation
Develop solid customer relationships for application success Requirements:
6+ years leading technical support or software engineering teams
10+ years in technical support or software engineering
Experience with systems building and high-scale operations
Robust background in application development or infrastructure
Proven ability to influence product roadmaps through insights Lead a dedicated team, ensuring exceptional customer support at OpenAI.

📌 Lead Support Engineering At Openai Ontario
🏢 Bilinguallink
📍 Ontario