AssetWorks GPS is seeking a Customer Support Analyst in Calgary to enhance client relationships post-deployment. This role emphasizes providing excellent technical support for our GPS solutions. As the Customer Care Support Analyst, you will spearhead client interactions across Canada and the United States, addressing issues related to GPS hardware and software.

Your main focus will be on client onboarding and facilitating smooth system operation. Being an in-person role, you’ll play an essential part in maintaining high customer satisfaction and promoting software efficacy. Key Responsibilities:

- Resolve GPS issues and provide timely support
- Guide clients through the onboarding process
- Document and report software bugs for fixes
- Use in-house tools for effective troubleshooting
- Generate and maintain support documentation

Requirements:

- Degree/diploma in IT, Engineering, or equivalent
- Robust customer service experience required
- Excellent communication and organizational skills
- Proven problem-solving capabilities
- Familiarity with fleet operations or SQL is a plus

Drive client success with your support expertise at AssetWorks GPS in Calgary.

📌 Full-Time Customer Support Analyst (Calgary)
🏢 Incognito Software Systems
📍 Calgary