Join Jonas Software as a Hybrid Bilingual Support Specialist focusing on technical customer service. Use your French and English skills to assist customers and resolve issues effectively.

In this Tier 1 role based in North York, you will troubleshoot and address both easy and complex technical problems. Your responsibilities include documenting customer interactions, ensuring timely follow-ups, and upholding service level standards. You’ll play a crucial role in customer satisfaction while staying updated on our evolving products.

Key Responsibilities: • Assist customers via phone, email, and chat in both languages • Troubleshoot common product and application issues • Collect detailed information for effective ticket management • Guide customers through product education and issue resolution • Escalate instances requiring advanced support

Requirements: • Bilingual in English and French • At least 2 years in SaaS technical support • Experience with ticketing systems (e.g., Zoho) • Understanding of SQL databases and Linux • Strong problem-solving abilities and communication skills

Leverage your bilingual capabilities to support customers with Jonas Software in a hybrid environment. #J-18808-Ljbffr

📌 Hybrid Bilingual Support Specialist at Jonas Software (Winnipeg)
🏢 Jonas Software
📍 Winnipeg