Elevate user experiences as an IT Deskside Support Specialist at gategroup. Provide essential technical assistance to ensure reliable IT operations through deskside and remote support. In this engaging role, you will leverage your 1–3 years of IT support experience to troubleshoot incidents and manage hardware assets. Effective communication and teamwork will play a vital role in driving ongoing service improvements and delivering a top-tier customer experience. Key Responsibilities:
- Deliver effective deskside and remote user support
- Manage incident resolution via the Global Service Desk
- Log and monitor all activities in ITSM tools
- Assist with the installation and set up of hardware
- Collaborate on service improvement initiatives with teams
Requirements:
- 1–3 years of experience in IT support environments
- Relevant vocational training or IT certifications
- Basic familiarity with ITIL processes
- Strong troubleshooting skills with a customer focus
- Fluent in English and knowledge of local languages
Join gategroup and apply your IT support passion to enhance everyone's journeys in a collaborative environment!
📌 gategroup IT Deskside Support Specialist (Mississauga)
🏢 Gategroup Holding
📍 Mississauga
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.