Join our team as an IT Service Management and Analytics Specialist in Montreal, QC. Utilize your expertise in ITSM practices and operational analytics in a hybrid working workplace. We seek a skilled skilled with deep knowledge of IT Service Management (ITSM) and enterprise platforms like ServiceNow.

Your role will involve analyzing service performance data, developing insightful dashboards, and presenting findings to senior stakeholders. Collaboration with technical and business teams is essential to support continuous improvement and operational excellence. Key Responsibilities:
Apply ITSM practices, including Incident and Change Management
Work with ServiceNow for effective service management
Analyze performance and operational data for improvement
Develop Dashboards and KPIs using Power BI and Excel
Collaborate with technical and business stakeholders effectively Requirements:
Proficiency in ITSM practices and ServiceNow
Experience with Power BI for dashboard development
Solid analytical and problem-solving skills
Excellent communication skills for stakeholder presentations
Familiarity with Microsoft SharePoint and Teams Deliver impactful insights and drive IT service excellence in this crucial role.

📌 Itsm & Analytics Specialist In Montreal
🏢 Realign
📍 Montreal