Launch your career in technology as a Tier 1 Technical Analyst at Cadence Solutions in Edmonton, AB. This position offers full time opportunities to provide excellent client support for Microsoft 365 and SharePoint environments.
As a part of the Managed Services team at Cadence, you will be the client's first point of contact for technical support. Ideal for those early in their careers, this role offers a chance to develop expertise in troubleshooting and Microsoft technologies. You will work closely with more experienced analysts, enhancing your skills while directly impacting client satisfaction.
Key Responsibilities:
• Act as the first line of support for client inquiries.
• Assess and respond to incoming support tickets appropriately.
• Support Microsoft applications like Teams, OneDrive, and SharePoint.




• Assist with configuration and testing of client solutions.
• Document solutions and contribute to internal knowledge bases.
Requirements:
• Degree or diploma in a relevant discipline or equivalent experience.
• Interest in client-facing technical roles.
• Strong problem-solving and analytical skills.
• Good organizational abilities and communication skills.
• Experience with Microsoft environments is beneficial.
Embark on a rewarding journey in tech support by contributing to Cadence Solutions' mission of effective client service.
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📌 Entry-Level Technical Support Analyst (Edmonton)
🏢 Cadence Solutions
📍 Edmonton