Step into technical support with F12 as an IT Support Analyst, where you will resolve client IT issues effectively in a rapid-paced environment. This role is geared towards enhancing your proficiency with servers, applications, and network infrastructure.
Reporting to the Manager, Service Delivery, you'll take responsibility for high-quality client support through both in-person and remote assistance. As you collaborate with Team Leads and skilled technicians, you'll develop valuable troubleshooting skills while improving client relationships continuously.
Key Responsibilities:
• Address and resolve various IT issues for clients
• Learn client preferences to enhance service delivery
• Articulate solutions clearly in stress-filled situations




• Document updates and escalate unclear issues as needed
• Process Return Merchandise Authorizations (RMA) with vendors
Requirements:
• 1-year experience in a Service Desk role or equivalent experience
• Basic knowledge of Windows Servers, Active Directory
• Eager to learn and share knowledge with peers
• Strong accountability and a focus on team metrics
• Ability to work on-call or after hours occasionally
Maximize your technical support skills and client-focused approach at F12.
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📌 IT Support Analyst Role at (Edmonton)
🏢 F12.net
📍 Edmonton