Introduction At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. Success in Global Sales is built on curiosity, empathy, and collaboration.

You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.

Your Role and Responsibilities As a Solution Architect specializing in Technology Expert Labs for AI within IBM's Data Platform, you will provide clients with world-class services to optimize the configuration, deployment, adoption, usage, and analysis of their AI products. This role requires deep expertise in delivering solutions that meet client needs and drive business outcomes.

Your primary responsibilities will include:

- Design and Optimize AI Solutions: Define and implement optimized configurations for AI products, including watsonx Code Assistant, watsonx Orchestrate, and Business Analytics Enterprise, to meet client requirements and improve product adoption.

- Deliver Client-Facing Services: Provide expert guidance and support to clients on the deployment, usage, and analysis of AI products, ensuring seamless integration and maximum ROI.

- Collaborate on Solution Delivery: Work closely with clients and internal stakeholders to deliver tailored solutions that address specific business challenges and opportunities.

- Develop Adoption Strategies: Create and implement strategies to drive adoption and usage of AI products, leveraging best practices and industry expertise.

- Analyze Client Outcomes: Conduct analysis and provide insights on client outcomes, identifying areas for improvement and opportunities for growth.

Required Education Bachelor's Degree

Preferred Education Bachelor's Degree

Required Technical and Professional Expertise

- Deep Expertise in AI Products: Proven experience with AI products such as watsonx Code Assistant, watsonx Orchestrate, Business Analytics Enterprise, and other related technologies, with a strong understanding of their configuration, deployment, and adoption.

- Solution Design and Optimization: Experience designing and implementing optimized configurations for AI products to meet client requirements and improve product adoption, with a focus on driving business outcomes.

- Client-Facing Service Delivery: Experience providing expert guidance and support to clients on the deployment, usage, and analysis of AI products, ensuring seamless integration and maximum ROI.

- Solution Delivery Collaboration: Experience working closely with clients and internal stakeholders to deliver tailored solutions that address specific business challenges and opportunities.

- AI Adoption Strategy Development:



Experience creating and implementing strategies to drive adoption and usage of AI products, leveraging best practices and industry expertise.

- 5+ years delivering AI, data science, machine learning, and Generative AI solutions in client-facing pre-sales, consulting, or post-sales environments.

- Proven ability to translate business objectives into scalable architectures and lead delivery from discovery and requirements through production implementation.

- Hands-on expertise in Python, SQL, machine learning, deep learning, NLP, time-series analysis, recommendation systems, data visualization, Generative AI, RAG, Agentic AI, LangChain, and LangFlow.

- Experience leading multidisciplinary technical teams and communicating solution strategy, architecture, outcomes, and value to business and technical stakeholders.

- Experience with hybrid cloud and cloud-native solution design, including Red Hat OpenShift deployments, reusable architecture patterns, automation, and delivery assets.

Preferred Technical and Professional Experience

- Deep Understanding of AI Technologies: Familiarity with a broad range of AI products, including watsonx Code Assistant, watsonx Orchestrate, Business Analytics Enterprise, and other related technologies, with an understanding of their configuration, deployment, and adoption.

- Experience with Cloud-Based Solutions: Knowledge of cloud-based platforms and their application in delivering AI solutions, including scalability, security, and integration considerations.

- Industry-Specific AI Applications: Exposure to industry-specific applications of AI, such as automation, predictive analytics, and natural language processing, with an understanding of their potential business benefits.

About Business Unit IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation.

By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply.





IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBM In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships live in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive, whatever their personal or professional background.

Our IBMers are growth-minded, always staying curious, open to feedback, and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues, keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have at hand, a can-do attitude, and always striving for an outcome-focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-prospect employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Relevant Job Details Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Locations: Toronto, Ontario, Canada

📌 Global AI Solution Architect (Canada)
🏢 IBM
📍 Canada