Own and deliver the AI roadmap for JOLT’s Global Operations across predictive maintenance, CX automation, and real-time network monitoring

Define, prioritise, and ship AI and automation features by translating operational pain points into scalable digital product solutions

Embed agentic AI workflows across Operations to shift from reactive to preventative operations

Own and lead Global Supply Chain and Customer Experience, setting strategy, leading a small team, owning KPIs, and driving continuous improvement

Lead supply chain planning, ordering, storage, and transport for charging, screen equipment, and spare parts

Lead driver support through digital and contact centre channels

Drive operational excellence and best practices across global markets by influencing local Operations Managers

Own Global Operations and Maintenance SOPs and operating cadence

Drive continuous improvement projects across global markets

Collaborate with Digital Product and Software Engineering to build JOLT’s Agentic Operations ecosystem

Requirements Demonstrated track record of building or owning AI/automation products in an operational context (supply chain, field ops, CX, or logistics)

Experience influencing and leading operational teams, ideally in a global context

Commercial and analytical mindset; comfortable with data, KPIs, and ROI-based decision making

Industry background in EV charging (CPO), physical infrastructure, Out-of-Home Media, or Tech hardware preferred





Digital Product management experience a plus

5–10+ years in a blend of Operations and Digital Product or Software Engineering

Experience leading operations and building or owning the tools that run them, preferably in EV Charging (CPO), Out-of-Home Media, Tech Hardware or Physical Infrastructure

Previous experience in a start-up, scale-up, or consulting environment

Experience building structure in a quick-paced global environment

Core Competencies Demonstrates expertise in AI and automation product ownership within operational contexts, with a strong focus on supply chain management and customer experience. Proven ability to lead teams, drive continuous improvement, and influence operational excellence in a global environment.

Highest-signal resume keywords AI Product Ownership

Supply Chain Management

Digital Product Management

Operational Leadership

Data-Driven Decision Making

Hard Skills AI Roadmap Development

Predictive Maintenance

CX Automation

Real-Time Network Monitoring

KPI Management

Continuous Improvement

Operational Excellence

Digital Product Solutions

Data Analysis

ROI-Based Decision Making

Soft Skills Team Leadership

Influencing Skills

Collaboration

Strategic Thinking

Communication

Industry Keywords EV Charging

Physical Infrastructure

Out-of-Home Media

Tech Hardware

Global Operations

Operational Context

Start-Up Environment

Scale-Up Environment

Consulting Environment

📌 Global Head of Operational Excellence - Enablement (Toronto)
🏢 Jobtailor
📍 Toronto