- Own and deliver the AI roadmap for JOLT’s Global Operations across predictive maintenance, CX automation, and real-time network monitoring
- Define, prioritise, and ship AI and automation features by translating operational pain points into scalable digital product solutions
- Embed agentic AI workflows across Operations to shift from reactive to preventative operations
- Own and lead Global Supply Chain and Customer Experience, setting strategy, leading a small team, owning KPIs, and driving continuous improvement
- Lead supply chain planning, ordering, storage, and transport for charging, screen equipment, and spare parts
- Lead driver support through digital and contact centre channels
- Drive operational excellence and best practices across global markets by influencing local Operations Managers
- Own Global Operations and Maintenance SOPs and operating cadence
- Drive continuous improvement projects across global markets
- Collaborate with Digital Product and Software Engineering to build JOLT’s Agentic Operations ecosystem

Requirements

- Demonstrated track record of building or owning AI/automation products in an operational context (supply chain, field ops, CX, or logistics)
- Experience influencing and leading operational teams, ideally in a global context
- Commercial and analytical mindset; comfortable with data, KPIs, and ROI-based decision making
- Industry background in EV charging (CPO), physical infrastructure, Out-of-Home Media, or Tech hardware preferred




- Digital Product management experience a plus
- 5–10+ years in a blend of Operations and Digital Product or Software Engineering
- Experience leading operations and building or owning the tools that run them, preferably in EV Charging (CPO), Out-of-Home Media, Tech Hardware or Physical Infrastructure
- Previous experience in a start-up, scale-up, or consulting environment
- Experience building structure in a fast-paced global environment

Core Competencies

Demonstrates expertise in AI and automation product ownership within operational contexts, with a strong focus on supply chain management and customer experience. Proven ability to lead teams, drive continuous improvement, and influence operational excellence in a global environment.

Highest-signal resume keywords

- AI Product Ownership
- Supply Chain Management
- Digital Product Management
- Operational Leadership
- Data-Driven Decision Making

Hard Skills

- AI Roadmap Development
- Predictive Maintenance
- CX Automation
- Real-Time Network Monitoring
- KPI Management
- Continuous Improvement
- Operational Excellence
- Digital Product Solutions
- Data Analysis
- ROI-Based Decision Making

Soft Skills

- Team Leadership
- Influencing Skills
- Collaboration
- Strategic Thinking
- Communication

Industry Keywords

- EV Charging
- Physical Infrastructure
- Out-of-Home Media
- Tech Hardware
- Global Operations
- Operational Context
- Start-Up Environment
- Scale-Up Setting
- Consulting Environment

📌 Global Head of Operational Excellence - Enablement (Toronto)
🏢 Jobtailor
📍 Toronto