We’re looking for an Implementation Consultant (Golf) to join our Launch Services team in Montreal. Reporting to the Manager, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process.

Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding process Ensuring customer training is completed throughout onboarding process Scheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle, or setting up payments processing Communicate with the customer on the status of the implementation and send reminders of upcoming training dates Managing your own segment of customers who are working through the onboarding process Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding Updating customer records in our CRM and other web-based tools to reflect project updates and timelines Managing the amount of time for customers to move from sales close to the time they’re using the system Ensuring great customer satisfaction ratings. Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our implementation team is driven, hard working and always willing to go the extra mile.

Experience in the Golf Industry or Avid golfer Experience managing customer expectations using phone and email communication Experience resource planning and task assignment in a non-supervisory role Excellent communication skills in French and English, both verbally and written. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.





Experience with Hubspot or Salesforce A flexible work environment that empowers you to do your best work (3 days a week in office) A culture that celebrates performance Adaptable paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Training opportunities to grow your skills and career Time off to volunteer and give back to your community Interest groups, employee led networks, social committees to sponsored sports teams Computer purchase program to get your personal Macbook Enhanced parental leave to support growing families We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

📌 Golf Technology Implementation Specialist (Montreal)
🏢 Lightspeed Commerce
📍 Montreal