Join the Vancouver Botanical Gardens Association as a Guest Experience Lead to create memorable visits for guests. This full time role is perfect for those passionate about hospitality and engaging with the community.

The Guest Experience

Lead plays a pivotal role at the Vancouver Botanical Gardens. With a focus on visitor interactions, this position encompasses responsibilities such as managing inquiries, processing memberships, and liaising with volunteers. Ideal candidates should possess strong communication skills and technical proficiency in CRMs, ensuring seamless guest experiences. Key Responsibilities:

- Greet and engage visitors warmly and professionally
- Serve as the primary contact for inquiries via phone and email
- Process memberships, donations,



and education registrations
- Provide expertise on educational and volunteer opportunities
- Maintain data integrity across multiple CRMs

Requirements:

- 3+ years in hospitality, customer service, or administration
- Strong verbal and written communication skills
- Proficiency in Microsoft Office 365 tools
- Experience with CRMs and data privacy knowledge
- Post-secondary education in a related field is an asset

Bring your hospitality expertise and passion for nature to enhance visitor experiences at VBGA.

📌 Guest Experience Lead at VBGA (Vancouver)
🏢 GoodWork.ca
📍 Vancouver